Orisha Commerce

You can add your own logo to the order confirmation, this can be done in the CMS if you navigate to Administration &gt; Logos. By pressing...

How to add your own logo to the order confirmation.

The order confirmation can be sent to three different emails which you can mix and chose between. You can do that in your CMS under App4Sa...

How can I choose who receives an order confirmation?

Below you will see both order confirmation lay-out options. Learn below how to switch from one to the other with the scribe!Old order lay-...

How do i switch the order confirmation lay-out?

Do you want to automatically attach a document to the order confirmation that is emailed to your customer? For example, the return policy,...

How can I add a attachment to the order confirmation?

In this article, you'll learn how to set up, customize, and optimize order types to fit your workflow in App4Sales, App4Customers, and Por...

How to configure order types in App4Sales

In the App4Sales app, you can sort items in your shopping cart by line number, item code, or description.
Watch the instructional video he...

How can I sort items in my shopping cart?

It's possible that no shipping costs are being calculated for an order. This can happen if no shipping cost rule has been set up in the CM...

Why are there no shipping costs calculated for the order?

It is possible to send an order confirmation to the customer in App4Sales before the order is sent to the back office.
1. Go to the shoppi...

How do I send an order confirmation to the customer from App4Sales?

If you wish for your customer to receive the order confirmation via email, you can enable the setting Send order confirmation to customer....

Why doesn't the customer receive an order confirmation?

If a customer regularly orders the same items, you can simplify the process by copying an existing order. With just a few easy steps, you ...

How to copy an App4Sales order?

To attach files or photos to an order in App4Sales, follow these steps:
1. Navigate to the shopping cart containing your selected items.2....

How to add attachments to an App4Sales order?

App4Sales not only allows you to generate regular orders but also provides the capability to create quotations. For more guidance on confi...

Can App4Sales generate quotations?

In the CMS, you have the flexibility to create various order types, including regular sales orders, quotes, pre-orders, and more. For inst...

How to use different order types?

Within App4Sales, you have the ability to view all orders that have been sent from the device used by the representative.
Navigating to se...

Where can I view orders sent from the device?

In App4Sales, you can find the following two settings under Menu &gt; Settings &gt; Catalog tab:

Correct ordering with available stock
Wh...

How to prevent ordering items that are out of stock in App4Sales?

In App4Sales, manually entered discounts may be overwritten by the price check that takes place in the shopping cart. This sometimes cause...

How do I make sure manual discounts are processed correctly in App4Sales?

All you want to know about creating and sending in orders

Orders

Find answers and get help from Intercom Support and Community Experts

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